Privacy Policy

My Clever House Ltd (Silver Satsuma .co.uk)

Who We Are

What Information We Collect

How We Use This Information

Data Security

Who Else May See Your Data

Marketing Communications - Silver Satsuma.co.uk

Marketing Communications - 3rd Party

Cookies

Your Concerns

Customer Service Contact

Silver Satsuma is a trading division of My Clever House Ltd. We take our commitment to your privacy very seriously and we treat any information you provide us with care. By visiting the Silver Satsuma.co.uk website you are accepting and consenting to the practices described in our Privacy Policy.

Silver Satsuma.co.uk is committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy below:

Any personal information provided to or gathered by My Clever House Ltd (Silver Satsuma.co.uk) is controlled by My Clever House Ltd ("My Clever House Ltd" "Silver Satsuma.co.uk", "We","Us"), a company registered in England and Wales (Company No. 06934016), with a registered office at 19A Bridgegate, Howden, East Yorkshire, England, DN14 7AE. Silver Satsuma.co.uk trades from its head office at 59 Shaftsbury Avenue, Roundhay, Leeds, LS8 1DR.

When you place an Order or otherwise interact with the Silver Satsuma.co.uk website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

Some examples of how information may be collected by us:

Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); searching our website; entering competitions; accessing your account orquerying order status.

Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the Silver Satsuma.co.uk website. Information automatically received by us includes the IP address; your computer, browser, operating system and internet connection details; path analysis of your journey through our website and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

Telephone Calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.

Information is kept securely in accordance with our internal security policy and may be used to:

a. Process and deliver your Order;
b. Provide Customer Support services to you;
c. Provide you with an up to date, efficient, and reliable service;
d. Help prevent fraud (eg. we may check credit card details with our credit agency, who may keep a record of that information, and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
e. Open and run your Silver Satsuma.co.uk customer account;
f. Provide a more personal shopping experience.

By making an Order and/or submitting your data to us you agree to this use.

Your safety is guaranteed because Silver Satsuma.co.uk uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

In order to complete your order we may need to disclose some of your information to our delivery partners including Interparcel, Citylink and their affiliates.

When ordering from Silver Satsuma.co.uk or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.

We may also from time to time send you the Silver Satsuma.co.uk catalogue by post to the invoice address specified when placing your order. If you do not wish to receive further catalogues please email us to let us know.

Silver Satsuma.co.uk will not pass your information on to third parties unless you give us your consent - either at the time of providing the information to us, or previously if we have already received consent from you.

If you no longer wish us to do this please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it at any time.

If you have any concerns over receiving unsolicited post you can join the Mailing Preference Service and your name should be removed from the lists held by responsible direct mail companies. An application form can be filled out on-line at www.mpsonline.org.uk.

In Order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Silver Satsuma.co.uk before) is recorded on your hard drive and used by us to improve Silver Satsuma.co.uk and the products and services available to you. If you do not wish for us to use cookies when you use Silver Satsuma.co.uk please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Silver Satsuma.co.uk website and so we recommend that you leave them turned on.

If you have any questions or comments about privacy or the Silver Satsuma.co.uk privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Silver Satsuma.co.uk has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 0113 815 0243 ) or email (at This e-mail address is being protected from spambots. You need JavaScript enabled to view it) and the information will be corrected as soon as possible or removed from our database as you request.

Silver Satsuma.co.uk has a dispute resolution mechanism. If you think we have not followed our privacy policy in some way, please email us and we can help you resolve your concern.

You may resolve any issues that concern your interaction with Silver Satsuma.co.uk by:

• This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; or
• Telephone 0113 815 0243